Coolway does not claim ownership of any images unless otherwise stated.
Have 30 calendar days upon receipt of your order to make the return.
Process and conditions to be able to return an item:
- To make a return it is essential that you present the order number and return code (we send it to you in the purchase confirmation email).
- Items must be in perfect condition. They must not be used.
- The item must be returned in the same condition in which it was sent. If you do not have the original packaging, you must replace it with one of similar measurements and capacity.
- It must be delivered to our headquarters within 30 days. We recommend that you do it by certified mail to ensure that the package reaches us:
C/Charles Robert Darwin, 34-36
46980 Paterna (Valencia) SPAIN
- The shipping cost is always paid by the customer. We do not accept in any case deliveries due.
- The return will always be made in the same payment method.
- The term for the reimbursement of the return can range between 3 and 12 working days from when we receive your return at our headquarters.