Black FridayFAQ

It has two parts. Pre-Access, on November 20 at 19:00 (Spain time), is exclusive early access for subscribers and is activated only by email. Black Friday for everyone runs from November 22 at 20:00 to November 30 at 23:59: the discount is already applied to the price of each product and you do not need a code.

Subscribe to the newsletter before November 20 at 19:00. We will send you access by email to the address you used to subscribe. It is not published on social media or the website.

Check your spam folder and the Promotions tab, and make sure you subscribed with that same email. If you subscribed at the last minute, you might not make the mailing. In that case, from November 22 you will have the discounts on the website.

No. The Black Friday discount cannot be combined with other codes, such as the 10% welcome discount. You can pay with a Coolway gift card; what you cannot do is buy gift cards at a discount.

The crossed-out price is the lowest price the product has had in the 30 days prior to the promotion.

No. Stock is only secured when you complete payment. The cart and wishlist do not reserve units or sizes, and during Black Friday sizes sell out quickly.

This can happen if two people buy the last unit at the same time. If it happens, we will notify you by email and refund the full amount to the original payment method.

Write to us at support@coolway.com with your order number. If it hasn't been prepared yet, we can cancel it. During Black Friday orders are prepared very quickly, so we cannot guarantee that we will be able to do it in time. If it has already shipped, you can return it when you receive it through our returns portal.

Check the size guide for each product before buying. Choosing the right size is the best way to avoid a return during the peak season.

Before buying again, check your spam folder, so you don't duplicate the order. If it still hasn't arrived, write to us with the proof of charge.

We ship orders within their usual timeframe. Due to the high volume of Black Friday, some orders may experience occasional delays. When your order leaves the warehouse we will send you the tracking number by email. If you buy several products, they may arrive in separate packages.

Yes. Black Friday purchases can be returned with a gift card until January 15, 2027. To receive them before Christmas, place the order before December 18. If you are running late, you have the digital gift card.

• Timeframe: you can return your Black Friday purchases until January 15, 2027, through our returns portal.
• Amount: we will refund the amount paid in a Coolway gift card. If within 14 calendar days from delivery you prefer a refund to the original payment method, indicate it in your request.
• Return shipping cost: €4.50 in Spain and €12 in the rest of Europe, plus €5 for each additional product.
• Need another size? Return the product and use the gift card to buy the size you need.
• Defective product: you have the 3-year legal warranty and we cover all logistics costs. Write to us with photos and the order number.

Only by email, at support@coolway.com. During Black Friday we receive more inquiries than usual, so the response may take a little longer. Write us a single email with your order number: sending several for the same case does not speed up the response.

We only write from @coolway.com addresses. We will never ask you for card details or passwords by email, WhatsApp, or social media. If in doubt, go directly to coolway.com.

If you are in the USA, South Africa, Australia, the Emirates, Scandinavia, Uruguay, Chile, Argentina, or Costa Rica, buy on your country's website: you will have local prices, shipping, and returns. Outside the EU, import duties and taxes may apply.